Status:  Actively Recruiting

 

Posted:  28 February 2025

Application closes: March 13, 2025

Location: Remote

Job Type:  Full-time

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Join Us in Transforming Digital Health!  

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DEEP Measures is pioneering the future of healthcare by advancing digital measures of health within a collaborative ecosystem. We work with leading pharmaceutical companies to support patient-centric drug development, and we’re looking for a Key Account Manager to strengthen our client relationships and drive growth. 

 

About the Role

As a Key Account Manager, you will be the trusted advisor and primary point of contact for a portfolio of clients. Your mission is to ensure they maximize the value of their DEEP subscription and associated services while identifying opportunities for growth and expansion. You’ll collaborate with cross-functional teams (scientific, regulatory, technical, and commercial) to execute high-impact client strategies. 

What you will do

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• Client Leadership: Own and manage client relationships, ensuring seamless collaboration and long-term value. 

• Client Engagement & Retention: Maintain high client satisfaction, drive renewals, and establish DEEP as a strategic partner. 

• Strategic Growth: Identify and unlock new business opportunities within existing accounts. 

• Industry Consultation: Guide clients in optimizing their digital measures programs based on DEEP’s expertise and resources. 

• Cross-functional Collaboration: Work with internal teams (scientific, regulatory, product, finance, and marketing) to meet client needs. 

• Client Advocacy: Convert satisfied clients into brand advocates through case studies, conference presentations, and referrals. 

• Escalation Management: Address client challenges, working closely with internal teams to ensure swift resolution. 

• Continuous Improvement: Provide insights and feedback to enhance DEEP’s offerings and client engagement strategies. 

• Stakeholder Communication: Present strategic updates to senior leadership on progress, challenges, and opportunities. 

• Industry Engagement:  Attend key client meetings, conferences, and industry events (~25-30% travel). 

What We’re Looking For 

 

• 5+ years of experience in account management, customer success, or client services within pharmaceutical digital measures, clinical trials, or CRO/technology consulting. 

• Proven track record working with top 10 pharmaceutical companies. 

• Bachelor’s degree in science, business, or information technology. 

• End-to-end customer success experience – onboarding, implementation, adoption, renewals, and account growth. 

• Strong leadership & problem-solving skills – ability to navigate complex client needs with strategic thinking. 

• Excellent communication & presentation skills – ability to influence internal and external stakeholders. 

• Relationship builder – ability to develop deep connections with clients, including senior executives. 

• Entrepreneurial mindset – passion for driving change in a fast-paced environment. 

• Flexibility to travel – primarily within Europe or the US (~25-30%), with occasional international trips. 

 

What we offer

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We are a young and growing start-up and our team moves at a fast pace. You will have opportunities to work with all the company members and partners, learn different aspects of a business and grow in new areas. We offer a competitive compensation package.    

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DEEP Measures is an equal opportunity employer

 

We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or disability status.    

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If you are interested in working with us, please submit your resume and cover letter via our website form by March 13th.